If you’ve had a change of fart, you can return your unopened TUSHY bidet within 30 days of your initial order date. Be sure to check first with our supportive Poo-Rus—we've got solutions for most any install scenario!
Pre-authorization for all returns must be obtained from TUSHY. If a return is sent without prior authorization, it will not be refunded or credited. So be sure to use our returns portal to get that authorization!
To initiate a return please use our self-service returns portal here.
TUSHY Limited Warranty: Our bidets come with a 12-month guarantee on equipment and parts. We will promptly replace any defective parts, free of charge, within the specified warranty period.
Note on Refunds: TUSHY may request proof of identity and payment method prior to issuing a refund. Refunds will be issued only after the returned product is received. Refunds are processed approximately 7 to 10 business days following our receipt of your merchandise at our return facility. Refunds include only the cost of the product; we do not refund shipping fees or customs fees you may have paid on your original purchase. 10% plus a shipping fee will be deducted from your refund to cover shipping and restocking costs.
Return Exceptions: Sale items, deeply discounted Bundles (Eco Bundle, ASS-ential Bundle, The System), Bathroom Scents, TUSHY Brush, TUSHY Stand, Coconut Husk Scrubbing Pads, bamboo drying products, towel products, t-shirts (and other TUSHY merch items), spare parts are not eligible for returns. All orders outside of the contiguous U.S. and Canada are not eligible for returns.