Frequently
Asked Questions
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What's the problem with using only toilet paper anyway? +
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Where does the water come from? Isn't it dirty toilet water? +
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Okay but(t) how do I dry off? +
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Is the TUSHY Classic water too cold? +
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Does TUSHY spray warm water or cold water? +
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How do I clean TUSHY? Doesn't the nozzle get gross? +
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What's the difference between the Classic and the Spa? +
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How does the water get hooked up to the TUSHY? +
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Where can I find installation instructions? +
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Is there a lefty TUSHY? +
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Does TUSHY 3.0 require electricity? +
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Can I attach and remove TUSHY easily? What if I move? +
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Where does the warm water come from? +
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Can TUSHY be installed on toilets outside of the U.S. and Canada? +
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How do I know if it will fit on my toilet? +
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Does TUSHY fit elongated bowls? +
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But my toilet doesn't provide easy access to the water supply. Can I still install TUSHY? +
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I want to buy the TUSHY Spa but my sink's hot water takes forever to heat up? +
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What are TUSHY 3.0's measurements? +
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Can I clean more than just my butt with TUSHY? +
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How is it cleaner? +
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What exactly are the harmful effects of toilet paper? +
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Aren't wet wipes just as good as a bidet? +
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Are bidets good for... you know... butt stuff? +
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Where's my sh*t? +
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Can you ship internationally? +
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What kind of box is TUSHY delivered in? Is the box discreet? +
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Do you offer gift messaging or gift wrapping? +
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Can I send one order to multiple addresses? +
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What's your return policy? +
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How do I request a return? +
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I have hard metal pipes, what do I do? +
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The nozzle isn't moving, help?! +
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Oh no, I didn't realize you can't hook up the TUSHY Spa warm water connection without the sink close to the toilet. What do I do? +
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The water used to spray my bum and is now spraying straight down from my nozzle no matter what I do, what gives? +
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My toilet seat is raising, and not in a raise-the-roof typa way. What can I do? +
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How much water is used to produce the toilet paper? +
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Is the bamboo toilet paper made with Rayon? +
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What kind of process is used for turning bamboo into toilet paper? Do you use chlorine? +
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Is there formaldehyde in the toilet paper? +
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Can I adjust my subscription? +
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Can you ship to my country? +
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How do I cancel? +
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How do I track my subscription orders? +
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Refunds/Returns +