If you’ve had a change of fart, you can return your unopened TUSHY bidet within 30 days of your original order date—for store credit only. Be sure to reach out to our supportive Poo-Rus first—we’ve got solutions for almost any install scenario!
All returns must be pre-authorized through our returns portal. Unauthorized returns will not be accepted or credited.
To initiate a return please use our self-service returns portal here.
To be eligible for return, the security seal must be intact. We do not ship in outer boxes, so if you’re unsure about compatibility or gifting, please reach out before opening the product. Once opened, it is no longer returnable.
Store Credit Details:
- Returns are issued as digital merchandise credit—not refunds.
- Once your return is received and inspected (typically within 7–10 business days), we’ll issue your credit.
- A 10% restocking fee plus shipping will be deducted from your credit.
- Store credit is valid for 5 years from date of issue.
TUSHY Limited Warranty:
All bidets come with a 12-month guarantee on parts and equipment. We’ll promptly replace any defective parts within that period, free of charge.
Return Exceptions:
Sale items, discounted bundles or 2-packs, Bathroom Scents, TUSHY Brush, Coconut Husk Scrubbing Pads, t-shirts and merch, and spare parts are not eligible. Orders outside the contiguous U.S. and Canada are also not returnable.