If you return your undamaged TUSHY bidet within 60 days of your initial delivery date, we will process your refund once it arrives back at our warehouse.
To initiate a return, please message firstname.lastname@example.org with the following information:
The reason for your return. (If you’re having an issue with your product, we’d love the opportunity to correct it. If a picture would better describe your problem, please attach it to the message. We often have simple solutions for many of the problems that you may run into!)
- Your order number and TUSHY model.
Describe the state of the box and packaging. Has the box been opened or TUSHY used? Have you tried to install your TUSHY? (Due to governmental regulations, we need to thoroughly inspect every returned product. This helps us understand how we will process the return.)
Do you have any suggested improvements? (This question helps us understand how we can do better and improve any issues that you may have encountered.)
If you’d like a pre-paid return shipping label, we can send you one and deduct a shipping/handling fee of $9.99 (USD) from your refund.
If you’d like to return using your own shipping, please return your product to the below address. IMPORTANT: Please share your tracking number with email@example.com so we can ensure your refund is processed expeditiously.
C/O Ruby Has Fulfillment
12 Wisconsin Ct.
Bayshore, NY 11706
If you are in Canada and you’d like to return using your own shipping, please return your product to the below address. IMPORTANT: Please share your tracking number with firstname.lastname@example.org so we can ensure your refund is processed expeditiously.
3600B Laird Road, Unit 2
Mississauga ON L5L 6A7
Note: We refund only the cost of the product; we do not refund shipping fees or customs fees you may have paid on your original purchase. If you are returning your product before even opening the box, please do not open the box before returning it. This will significantly speed-up your refund once the box is received at our returns facility.
Our bidets come with a 12-month guarantee on equipment and parts. We will promptly replace any defective parts, free of charge, within the specified warranty period.
Sale items, towel products, t-shirts (and other TUSHY merch items) are not eligible for returns. All orders outside of the U.S. and Canada are not eligible for returns.